The Grievance Tracking System .NET is an entirely web-based application utilizing ASP, COM, and MS SQL Server as the database back-end.

With GTS.NET there is no need to install multiple copies on different computers or synchronize data between machines. All data is instantly updated on the server allowing users to get up-to-the-minute reports and case information.

Having all your grievance data in one place eliminates redundancy. It also allows separate union offices to coordinate their data through one central location on the web.

GTS.NET has been designed to be customizable to fit your union's grievance data. Starting from a basic configuration, all of the fields, reports, and dynamically generated forms can be modified.

The database and user interface can be structured to reflect how your union already manages it's data, as well as allow you to add new information to track.

Customization allows unions to get the most out of their grievnace data. It also translates into a lower 'learning-curve' for union officials already dealing with grievance cases. There's no need to learn a completely new system for gathering data.

The only piece of software GTS.NET users need is a web browser. The database resides on a server and can be updated directly anywhere you have access to the internet.

As a server, or web-based system GTS.NET eliminates the twin problems with older systems: redundancy of data on multiple machines and the need to synchronize information between users and the database.

GTS.NET is secure password protected allowing only authorized users access to the system. This means you can access grievance cases at home, on the road, or in the office.

Updating grievance information in GTS.NET is as simple as entering or modifying the data and then pressing the "Update Case" button. The information in the database is instantly updated and immediately available for all users.

Case summaries, statistical reports, and dynamically generated forms will all immediately reflect the changes. You can always be sure you have the latest, up-to-the-minute information without having to wait until the next synchronization.

GTS.NET tracks your grievance cases on a stage-by-stage basis

• Locals can begin entering information as soon as a member contacts them.
• Once a case moves to the formal grievance level forms and email notifications can be automatically generated and sent out.
• Record the outcomes and information from national union committees and impartial arbitration cases.

GTS.NET allows you to keep detailed case notes on every grievance case. You can keep track of contact information, recording dates & times, type of contact, the person making the contact, and any comments.

The case notes feature also allows you to attach files pertaining to the case. Other users will then be able to download copies of the attached files and view any comments made about them.

Adobe PDF forms can be generated in GTS.NET with information from the system filled in automatically. Documents which require signatures, for example, can be generated and printed out by local representatives or regional directors.

Dynamic forms generation helps eliminate duplicate paperwork and saves time. It also ensures the information on the forms conforms to what is in the database.

A key feature of GTS.NET is the ability to generate real-time reports on any cases in the database. You can, for instance, get a list of all cases for a particular local that are still pending.

The user can limit the report by criteria such as local, region, and date range. You can also choose which fields to show (e.g., employer, outcome, region, etc.)

The results can be resorted by any field. Every record is linked to the full case. Counts and percentages can be listed at the bottom of the report for easy access.

GTS.NET can also generate statistical summaries based on data updated in real-time. You can find out, for example, what percentage of cases have been resolved at the formal grievance level.

Statistical reports, like case summaries, can be generated by local, region, or date range. Acutal counts and percentages can be reported on nearly every field for each unique entry.

These reports are invaluable for keeping on top of cases that are still pending, what stage they're currently at, and seeing at a glance how each of the locals and regions are progressing.

GTS.NET can be secured with multiple levels of security. Users can be restricted by area, allowed read-only access, or granted full administrative priveledges.

Security can be managed at both the individual user and group levels allowing access and modification rights to authorized officials only. Certain areas, for instance the Oral Stage, can be 'locked' once the case has moved to the formal grievance level.

There is a browser-based utilitiy for remotely administering usernames and passwords. Administrators can have instant access for adding new users and modifying or removing existing ones.